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Taverna Relais

Taverna Relais

ANDRESS: 

Volpe Cristina Via Riofreddo 26H

Marco Simone, Guidonia Roma

Tel:   +39 0774 190 7134

info @ tavernarelais.it

from the 2024 

ALL RIGHT RESERVED

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CIN : IT058047C2WE7O4MA4

Terms and Conditions


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General Terms and Conditions of Sale, effective as of 30/5/2026

 

PREAMBLE

 

This notice is provided for the website https://www.tavernarelais.it/en (Website).

 

Seller’s details: B&B Taverna Relais, Via Riofreddo 26H - 00012 Guidonia (RM) Italy, Email: info@tavernarelais.it, Telephone: +39 07741907134 (Seller)

 

Service sold on the Website: hotel reservation service (Service).

 

Art. 1 Scope of application

 

1.1 The General Terms and Conditions of Sale apply to all sales carried out by the Seller through the Website.

 

1.2 Where enabled by the Website, the entry of your tax code at the time of purchase implies that you are acting as a “Consumer”. A Consumer is defined as a natural person acting for purposes unrelated to any entrepreneurial, commercial, professional, or craft activity carried out. Where the entry of a VAT number (yours or that of a legal entity) is allowed, this implies a purchase as a “Professional”. A Professional is a natural or legal person acting in the exercise of their entrepreneurial, commercial, craft, or professional activity, or through an intermediary. The implications of purchasing as a Consumer rather than as a Professional are described below in this document.

 

1.3 All time limits indicated shall be understood as business days, excluding Saturdays, Sundays, and national holidays. Images and descriptions on the Website are for illustrative purposes only. Colours may differ from actual ones due to the settings of the IT systems or devices used for viewing.

 

1.4 The General Terms and Conditions of Sale may be amended at any time. Any changes and/or new conditions shall take effect from the time they are published on the Website. You are therefore invited to regularly access the Website and consult, prior to making any purchase, the most updated version of the General Terms and Conditions of Sale.

 

1.5 The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is submitted. These general terms and conditions apply to contracts concluded through the Site. However, there is a page dedicated to booking conditions, which contains more detailed and specific provisions (e.g. on cancellation terms, payment methods, check-in and check-out times, or other organisational aspects). This document is considered an integral part of the contract. In the event of deviations from these general conditions, the specific booking conditions shall prevail. Please read these conditions carefully before sending your booking confirmation, as they are binding once you have completed your purchase.

 

1.6 These General Terms and Conditions of Sale do not govern the sale of products and/or services by parties other than the Seller that may be present on the Website through links, banners, or other hypertext connections. Before carrying out transactions with such parties, it is necessary to verify their terms and conditions of sale. The Seller is not responsible for the provision of services and/or the sale of products by such parties.

 

1.7 With respect to websites accessible through such links, the Seller performs no control and/or monitoring. The Seller is therefore not responsible for the content of such websites nor for any errors and/or omissions and/or violations of law by them.

 

1.8 You are required to carefully read these General Terms and Conditions of Sale, as well as all other information provided by the Seller on the Website, including during the purchase process.

 

1.9 Unless otherwise agreed with the Seller, it is not possible to place orders by email on the Site. The Seller does not accept orders by telephone, unless otherwise agreed with the customer.

 

1.10 All elements of the Website are the property of the Seller or third parties. Unless expressly authorised in writing by the Seller, it is prohibited to reproduce, in whole or in part and by any means, distribute, publish, transmit, modify, or sell all or part of the Website content.

 

1.11 The Seller shall in no event be liable to you or third parties for any indirect, incidental, special, or consequential damages. This includes, by way of example, any loss of profit or other indirect loss resulting from the use of or inability to use the Website. The Seller does not guarantee nor represent that: (i) the Website is free from viruses or programs that may damage data; (ii) the information contained on the Website is accurate, complete, or up to date.

 

1.12 This document fully governs the relationship between you and the Seller. In any case, the rights and obligations provided by the applicable law from time to time shall remain unaffected. The Seller may organise contests and prize promotions reserved for Website users. The rules of each contest or prize promotion shall be available in a dedicated section of the Website. Where prizes consist of discount vouchers, shopping vouchers, or equivalent forms, they may not under any circumstances be converted into cash.

 

Art. 2 Purchases on the Website

 

2.1 To make purchases on the Website, you must follow the procedure available on the Website, entering the data requested from time to time. The sales contract is concluded when the order reaches the Seller’s server.

 

2.2 You undertake to immediately inform the Seller if you suspect or become aware of any unauthorised use or disclosure of any information entered by you on the Website.

 

2.3 You warrant that the personal information provided is complete and truthful and undertake to indemnify and hold the Seller harmless from any damage, compensation obligation, and/or sanction arising from or in any way connected to the breach of this undertaking. You further undertake to immediately inform the Seller if you suspect or become aware of any unauthorised use or disclosure of your Website access credentials.

2.4 The Seller reserves the right to refuse orders placed by users who have previously violated these General Terms and Conditions of Sale or any applicable legal provisions.

 

2.5 To place orders on the Website it is not necessary to accept these General Conditions of Sale. In any case, sending the purchase order constitutes acceptance of this document.

 

2.6 Following the purchase, you will receive an order confirmation email. The order confirmation email shall contain at least the following information: (i) Seller's data; (ii) characteristics of the Product purchased; (iii) purchase price and any taxes; (iv) any additional cost; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) means of payment used.

 

2.7 Payment of a deposit is not required to use the services offered for sale on the Site.

 

Art. 3 Prices

 

3.1 On the Website:

  • prices include VAT.

 

 

3.2 The Seller reserves the right to change the price of the Services at any time, without prior notice, it being understood that the price charged to you shall be the one indicated on the Website at the time the order is placed, and that any subsequent price variations (increase or decrease) shall not be taken into account.

 

3.3 The purchase contract is subject to termination upon failure to pay the Total Amount Due. Unless otherwise agreed in writing, the order shall consequently be cancelled.

 

Art. 4 Payment methods

 

4.1 This article describes the payment methods available on the Website. The user may in any case contact the Seller for further information.

 

4.2 Payment by credit card is considered completed and approved by the cardholder. The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller. The Seller therefore never has access to and does not store, not even if you choose to store such data on the Site, the data of your payment card used to pay for the Service.

 

4.3 This article indicates the credit and/or debit cards that may be accepted on the Website.

  • VISA.
  • MasterCard.
  • American Express.
  • Maestro.
  • PostePay.

 

 

4.4 On the Site it is possible to pay by bank transfer. In this case the coordinates for proceeding with the payment will be available directly on the Site or communicated by email after the purchase order has been placed.

 

4.5 On the Site you can make purchases using coupons and/or vouchers. If the value of the discount code is less than the value of the order, the remaining amount can be completed according to the payment methods provided on the Site. Each discount code can be used for only one purchase. Under no circumstances may coupons be converted into cash.

 

4.6 Any payment methods other than those described above may be regulated in this article:

  • At the date of publication of these Conditions of Sale, the Seller does not use alternative payment instruments (e.g. cryptocurrencies or services such as PayPal).

 

 

Art. 5 Right of withdrawal

 

5.1 Users are invited to carefully review this article, which governs the right of withdrawal.

 

5.2 The right of withdrawal is the Consumer’s right to withdraw from the purchase contract without providing any reason. You may exercise this right within 14 calendar days from the conclusion of the contract. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are set out in this Article 5. Where no exceptions apply, this Article 5 shall apply in full.

 

 

 

5.3 The seller informs you that the withdrawal is excluded for services performed before the expiry of the period of 14 days, with your express agreement to lose the right of withdrawal. For partially performed Services, the exclusion of the right of withdrawal shall apply with reference to the Services already performed.

 

Art. 6 Legal Guarantee of Conformity

 

6.1 The Legal Guarantee of Conformity is reserved for Consumers only and therefore applies exclusively to users who have purchased on the Website for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out.

 

6.2 The Seller is liable to the Consumer for any lack of conformity of the Service that becomes apparent within two years of purchase. Claims for defects not fraudulently concealed by the Seller shall in any case be time-barred after twenty-six months from the provision of the Service. In the event of a lack of conformity, the Consumer is entitled to restoration of conformity, a proportional price reduction, or termination of the contract due to serious breach.

 

6.3 If you purchased as a Professional, the preceding articles shall not apply.

 

Art. 7 Out-of-court dispute resolution

 

7.1 The Seller informs Consumers that, where a complaint has been submitted directly to the Seller and the dispute has not been resolved, the Seller shall provide information on Alternative Dispute Resolution (ADR) bodies competent for the extrajudicial resolution of disputes arising from contracts concluded under these General Terms and Conditions of Sale, specifying whether it intends to make use of such bodies.

 

7.2 In any event, the Consumer’s right to bring proceedings before the competent ordinary court remains unaffected, regardless of the outcome of any extrajudicial dispute resolution procedure. Consumers residing in an EU Member State other than Italy may also access the European procedure for small claims established by Regulation (EC) No. 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed EUR 5,000.00, excluding interest, rights, and costs. The text of the regulation is available at http://www.eur-lex.europa.eu.

 

Art. 8 Customer service

 

8.1 Requests for information, communications, assistance, or complaints may be submitted by contacting the Seller using the contact details provided in the Preamble or by using the contact form available on the Website, if any.

 

8.2 The Seller responds within an indicative time frame of 3 days.

 

Art. 9 Miscellaneous. Material published on the Website. Reviews. Use of artificial intelligence systems

 

9.1 Any material published on the Website is protected by applicable copyright laws. Without authorisation from the Seller or the third-party copyright holder, it is prohibited to copy, publish, modify, or otherwise use any material published on the Website for any purpose.

 

9.2 Pursuant to the provisions of Legislative Decree No. 26 of 7 March 2023, the Site informs you that no tool is implemented on the Site that allows users to publish reviews.

 

9.3 You are, however, invited to access this article on the occasion of future purchases to check whether a tool has been implemented on the Site that allows users to post their own reviews related to shopping experiences on the Site.

 

9.4 This Website does not use chatbots powered by artificial intelligence. This Website does not use search engines or suggestion and recommendation systems powered by artificial intelligence technologies. The Website does not use or integrate Artificial Intelligence services for the generation of videos, digital avatars, or automated audiovisual content. The Website does not use or integrate Artificial Intelligence systems for content analysis, text generation or optimization, personalization of the browsing experience, or support of the Website’s operation.

 

Art. 10 Applicable law. Jurisdiction

 

10.1 Contracts of purchase concluded through the Website are governed by what is indicated in these General Conditions of Sale and, as provided for, by the Italian Consumer Code.

 

10.2 Where the user qualifies as a Consumer, any dispute relating to the application, execution, or interpretation of this document shall fall under the jurisdiction of the court of the place of the user’s residence or domicile. Where the user qualifies as a Professional, any dispute shall fall under the exclusive jurisdiction of the court where the Seller has its registered office, as indicated in the Preamble.